At Rattiel, we are committed to providing a high-quality learning experience and ensuring the satisfaction of our students and their families.
If you are not satisfied with a service you have purchased, you may contact us to request a refund. Each refund request will be reviewed individually based on the circumstances of the request and the services already provided.
Refunds may be available for services or sessions that have not yet been used or delivered. Sessions that have already been completed or services that have already been provided are generally non-refundable.
If a refund is approved, it will normally be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
Students or parents who wish to cancel a scheduled session or subscription should contact Rattiel as early as possible.
Late cancellations, missed sessions, or sessions that have already started may not be eligible for a refund or replacement session.
Any free trial sessions offered by Rattiel are provided at no cost and therefore are not eligible for monetary refunds.
Rattiel primarily provides online educational services. Therefore, there are generally no physical products to return.
If physical products or educational materials are offered in the future, specific return conditions may apply and will be communicated at the time of purchase.
If a session cannot be completed because of a technical issue caused by Rattiel or our platform, we will make reasonable efforts to reschedule the session or provide an appropriate alternative.
Technical problems related to the student’s internet connection, device, or other circumstances outside Rattiel’s control may be handled on a case-by-case basis.
Rattiel reserves the right to update or modify this Refund and Return Policy when necessary. Any changes will be published on this page.
If you have any questions regarding refunds, cancellations, or our services, please contact us through the contact information provided on the Rattiel website.
We will be happy to review your request and assist you.